Before you start planning.
What is the difference between a party package and a party box?
A styled party package is a local service with an agreed setup scope. A DIY party box or decor kit contains selected products for you to arrange yourself; it does not include installation unless that service is explicitly booked.
Can you style a hotel room or vacation rental?
Room Styling is intended for one room or agreed focal space in a hotel, vacation rental, or home. The property must permit the decor and provide an authorized access arrangement, with your date and package confirmed before booking.
Can I add personalized details?
Ask about matching signs, favors, drinkware, gifts, or printed pieces for your selected experience. Availability, artwork requirements, pricing, and production timing are reviewed before an addition is confirmed.
Do you offer wedding services?
We welcome inquiries for physical wedding signage, keepsakes, and gifting. Those products are separate from the current non-wedding Event Styling service and do not automatically include wedding planning or venue installation.
Ordering and payment questions
Is my order confirmed when I check out?
Not yet. Every order is reviewed and confirmed by us first, and you will hear from us within 1–2 business days. Standard checkout collects full payment; if we cannot take your order, we will cancel it and refund any payment received in full.
Can I pay a 50% deposit?
A minimum 50% deposit is required on all orders before work begins. Full payment is also welcome. Standard checkout currently collects full payment, so contact us before checkout if you want to arrange a 50% deposit instead. Your confirmed quote or invoice will show the exact deposit, remaining balance, payment deadline, and payment instructions before you pay. A deposit counts toward your order total; it is not an extra fee. See payment options and How Ordering Works.
Are seasonal basket tiers fixed-price products?
No. Small, Signature, and Deluxe seasonal baskets remain quote-only. Their final contents, personalization, packaging, price, and timing are confirmed before payment. The separately priced Seasonal Boo Box remains its own product.
Do you make everything yourselves?
Yes. Our personalized items are designed and made in-house on our own printers, lasers and cutters. A few ready-made party supplies, like string lights and tableware, come from trusted suppliers.
Will I see a proof?
Yes. Custom items get a design proof. Design work begins after order confirmation and receipt of at least the required 50% payment; fabrication starts only after you approve the proof.
Is there a minimum order?
Custom Gift Bags have a 6-bag minimum. Party boxes and favor packages are priced per guest, with automatic volume discounts at larger guest counts.
What areas do you serve for events?
We serve the Tampa Bay area. Travel outside our area is quoted after we review your booking.
How far ahead should I book?
For events and styling, 2–3 weeks or more is best. For custom items, allow 3–10 business days after proof approval, plus shipping.
Can I cancel?
Custom items can be cancelled for a full refund before you approve your proof. Event services follow date-based cancellation terms. See our Refund Policy.
Do you ship?
Yes, within the United States. Standard shipping is $8, free on orders of $70+, and Express is $15.
How do I reach you?
Email hello@cachecollective.org or use our contact page.