How Ordering Works

Start with your occasion. We will help with the details.

  1. Tell us what you are planning.

    Share the occasion, preferred date, location, theme, and the experience you would like.

  2. Choose the right fit.

    We review the package or product options, availability, access needs, personalization, and any separately priced additions.

  3. Confirm the plan.

    Once the scope and terms are accepted, we coordinate the agreed production, setup, or fulfillment.

Submitting an inquiry does not reserve a date or confirm a booking. DIY products, styled events, room styling, and custom goods each have their own inclusions and fulfillment terms.

Start Your Inquiry

Ordering details

Choose and personalize

Pick your package or product and fill in the personalization and event details. Personalization is free unless a paid upgrade is shown. Seasonal Small, Signature, and Deluxe baskets remain quote-only; final contents and pricing are confirmed before payment.

Payment options: 50% deposit or payment in full

A minimum 50% deposit is required on all orders before work begins. You may pay in full instead. Your quote or invoice will show the exact deposit amount, remaining balance, and payment deadline before you pay. The deposit is credited toward your order total, not added as a separate fee.

Standard website checkout currently collects full payment. If you want to arrange a 50% deposit instead, contact us before checkout so we can confirm your order and provide payment instructions. Submitting an inquiry is not payment or a confirmed booking.

Place your order request

Use the displayed checkout for full payment, or contact us first for a quoted order or deposit arrangement. Every order remains a request until we confirm it.

We review and confirm

We review every order for date availability, service area, and design details, usually within 1–2 business days. If anything needs adjusting, we will email you. If we cannot take your order, we will cancel it and refund any payment received in full.

Approve your proof

Design work begins only after we confirm your order and receive at least the required 50% payment. For custom items, we send a design proof, and fabrication starts only after you approve it. Paying in full satisfies the minimum payment requirement; it does not bypass proof approval.

Made, delivered, or set up

We make your items in our studio, then ship them or deliver them. Event services are set up on-site at the confirmed time and address. Follow the remaining-balance terms shown on your confirmed quote or invoice.

Lead times

  • Custom items: usually 3–10 business days after proof approval, plus shipping.
  • Events, styling, and rentals: book at least 2–3 weeks ahead when you can; popular dates fill quickly.

Existing cancellation and refund terms remain in effect. See our Refund Policy and Shipping Policy for details.